Frequently Asked Questions

Welcome to our FAQ page! If you can't find what you're looking for, don't hesitate to reach out to our friendly support team via email at helpsniffandco@gmail.com. We're always happy to answer your questions!

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How long does it take to process my order?

All orders are processed Monday through Friday within 3–5 business days from the purchase date. Orders are shipped the day after processing-

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Are the products suitable for all breeds and sizes?

Each product includes usage recommendations and suggested sizes. Please check the description before purchasing.

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What should I do if my package is lost or delayed?

If the tracking shows your package was delivered and you haven’t received it, contact the shipping carrier using the tracking information provided. For any other questions, email us at helpsniffandco@gmail.com.

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How long does delivery take?

After processing, delivery takes 2–7 business days within worldwide, depending on your location. Please note that shipments are not made on weekends or public holidays.

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How do I know if my order was confirmed?

You will receive a confirmation email at the address you provided. If you don’t see it, check your spam folder or contact us at helpsniffandco@gmail.com.